Meet the Converge Support Team!

At Converge we don’t just patch problems — we remove the causes of them. Our support team is built by engineers for engineers: a small, focused group that understands CAD workflows, PDM, cloud hosting, and the business systems that keep engineering teams moving. Below, meet the people who will take on your trickiest SOLIDWORKS / CAD-IT headaches.

Brad Hassell — CTO, Support Lead, CRM & Business Systems Architect

Brad leads Converge’s support organization as our Chief Technology Officer. He’s the person who wires our internal systems together — from CRM and marketing intelligence to the business processes that make support repeatable and reliable. Internally Brad is regularly called out as the technical lead for CRM builds and managed-services process development; he also owns a lot of the platform and product integrations that power our MCAS/managed offerings and partner work (DriveWorks, EpiGrid, Dassault/3DEXPERIENCE). In short: Brad runs the team, defines how we operate, and builds the tools that let the team scale and deliver consistent results.

Oun Chau — Senior Support Technician (SOLIDWORKS, PDM, EpiGrid)

Oun is our senior troubleshooter — the person you want on complex tickets. He’s the go-to for advanced SOLIDWORKS and PDM problems as well as the cloud and network side of EpiGrid-hosted environments (data replication, networking, and managed hosting ops). Oun’s background in technical operations and data replication means he can trace a hard problem from the CAD model, through PDM, and all the way to the cloud layer that hosts your environment. That end-to-end understanding is rare — and it shows up in faster, more durable fixes for customers.

Blake Segars — Engineering-minded Support & Design Services

Blake came to support from an engineering and design services background, and he’s the person who blends hands-on CAD work with practical support. He’s been our “hired gun” on design tasks and also serves as a first-tier resolver for desk tickets — troubleshooting SOLIDWORKS and PDM issues, producing documentation, and stepping in for short-term design and delivery work when customers need it. That combination of engineering experience and support discipline helps us diagnose issues faster and recommend solutions that actually improve engineering throughput.

How To Access The 3DEXPERIENCE …

Daniel Lewis — 3DEXPERIENCE & Converge Services (New team member)

Daniel is the newest addition to the team. While finishing his master’s degree, he’s already learning the ropes supporting Dassault/3DEXPERIENCE, DriveWorks, EpiGrid services, and the other products that make up Converge’s portfolio. You’ll see Daniel working on service delivery and recurring admin tasks as he grows into the role — he’s focused on the platforms that tie cloud, PDM, and vendor relationships together so we can deliver consistent managed services.

Why Converge Support is different

We wrap traditional CAD support with managed services and repeatable processes so customers don’t just get a quick fix — they get a resilient environment. Converge’s support approach pairs high-touch engineering expertise with managed administration (MCAS) and the tooling Brad builds so recurring problems become a thing of the past. Our customers benefit from faster resolution times and fewer recurring tickets because we solve the systemic causes — not just the symptoms.

Closing note

Converge support is built on the same principles we use for engineering: diagnose thoroughly, remove root causes, and document the process so it’s easier the next time. Whether you need an emergency PDM recovery, a 3DEXPERIENCE rollout plan, or simply want someone to review your CAD/IT setup — the team is ready.