These instructions include details for setting up MFA access for the Sophos VPN Remote Client.
Step 1: To begin, navigate to the Sophos login web portal that is provided by Converge Design.
If the link cannot be located, contact firstname.lastname@example.org
Step 2: Login using your Sophos VPN client credentials.
You will be automatically redirected to a page with a QR code.
Step 3: Download and open the Authenticator app of your choice on your mobile device and select the + sign to add.
Note: The following Authenticator Apps are supported.
- Google Authenticator
- Microsoft Authenticator
- Duo Mobile
- Okta Verify
Scan the QR code. You will now have a code in your Authenticator app to use with the Sophos VPN client.
Step 4: Open the Sophos VPN client and disconnect if connected. Click the Gear Icon and delete the existing connection.
The screenshot above may not be the same for every Sophos VPN user.
Step 5: Next, import the new .PRO file. Click the blue button that says "Import Connection".
Step 6: Browse to the .PRO file that contains OTP in the file name. This connection file will require a One Time Password to connect.
(The file name in the screenshot may not be exactly the same for each company)
It is recommended to reboot your computer at this stage.
Step 7: When connecting, enter your Sophos VPN Username, then your Sophos VPN Password. Then fill in the captcha characters at the bottom of the client login screen. You may select to save username and password.
Enter the One-Time-Password code from your Authenticator app on your device. It is recommended to enter this code last since it is on a timer.
You may have to enter your username and password a few times during the initial login process.
After completing the login process the first time, the rolling code token timing will sync up with the firewall. You should then be presented with the login window again. The captcha will be missing in the second login window.
Enter your login information again and select "Sign In".
The OTP Login setup is now complete.
If you need to login to the web portal again after setting up your rolling code. Enter the rolling code at the end of your password in this format.