These instructions include details for setting up MFA access for the Sophos VPN Remote Client.
MFA is available on request, please contact us to turn on MFA for your company
Step 1: To begin, navigate to the personal login web portal URL.
Note: This link is provided on the "Deployment Documents" that are shared by Converge to all customers. This is the same link that allows users to change their own password.
If the deployment documents cannot be located, contact email@example.com
Step 2: Login using your Sophos VPN client credentials.
You will be automatically redirected to a page with a QR code.
Step 3: Open any Authenticator app of your choice on your mobile device and select the + sign to add.
Scan the QR code. You will now have a code in your Authenticator app to use with the Sophos VPN client.
Step 4: Open the Sophos VPN client and disconnect if connected. Click the Gear Icon and click Update Policy.
The screenshot above may not match every users Sophos VPN information.
Step 5: Login again using your Sophos VPN credentials.
Add the MFA passcode from your Authenticator App to the Sophos VPN password. Combining these two will be your new password and will need to be entered in for every new connection attempt.
Example: if your password is Sophos1! and the passcode on your Authenticator App is 1234, your password will be Sophos1!1234 at that time.